Helping you create and deliver personalised media to cut-through, connect and drive response

Design & Data Programming

Data programming is at the core of what we do. Principally we program for variable data printing, letter copy layout for direct-mail and press-ready files for magazine printing. We specialise in formatting data according to Australia Post bulk mail schemes such as Presort and Print Post. We can also set up your content and images for online communications including email direct-mail (eDM), SMS and website landing pages linked to your print marketing.

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Printing Services

The full breadth of print solutions is available to you with us, from full colour personalised direct-mail, envelopes and brochures to magazines and catalogues. Our paper supplier is FSC carbon neutral and recycled papers also available. For short run on-demand requirements we can print it digitally. For long-run requirements we can prepare offset base-stock, simplex or duplex laser print your letter copy, whether generic or personalised, including QR codes and barcodes for data capture.

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Production Facility

We operate a robust facility housing state of the art "intelligent" industrial mail-processing machines. They are intelligent because they are software integrated to our in-house printing facility to enable the assembly of multi-page personalised documents: folding, insertion, plastic wrap and sortation of bulk mail for lodgement with Australia Post. We can accommodate your envelopes and stationery on site within our secure storage bay to respond quickly to your on-demand business needs.

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Fulfilment Services

For many years now we have fulfilled and distributed point-of-sale kits for well-known household brand names with stores nationwide. Whether your POS kits include flat sheet posters, wobblers, shelf-talkers, counter cards or odd-shaped merchandise, we know how to most effectively flat-pack, box and label them; how to make sure you are kept abreast of stock counts after each project; alerted to replenish different stock types at the right time; and provided full transparency on the logistics of your freight.

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CONFIDENTIALITY AGREEMENT

Hereto is outlined the responsible undertaking of Complete Mailing Pty Ltd (hereafter known as Complete Mailing) regarding the receipt, storage and use of confidential client supplied databases and customer information files. Said files are received, stored and used for the purpose of supplying data-driven printing & mailing services using Australia Post, email marketing services and other online services as the case may be and for no other purpose as rendered in invoices.

LEGISLATIVE COMPLIANCE

May it be known, Complete Mailing observes the National Privacy Act (1988) and subsequent amendments. In the case of email marketing services Complete Mailing is fully compliant with the Spam Act (2003). Compliance is assured by “opt-in” validation protocols on part of the software provider, procedural documentation and archived job history.

INFORMATION SECURITY

Appropriate systems to fire-wall and virus protection software are continually maintained across servers, PC’s and other devices. Data is backed up daily to on-site servers and periodically to off-site servers. Server access is controlled by senior management and PC’s are password protected. Clients are offered online username and password access for secure file transfer under SSL certification. Where a third party to client file development is required, multiple stakeholder SFTP username and password access can be granted with controlled limitations.

PRIVACY STATEMENT

We wish to confirm that Client Data (in the form of Data or Image Files or any other format) will not be made available to personnel outside of the client organisation. Complete Mailing agrees:

  1. To use the Computer Data or Image Files solely and exclusively for the purpose of dispatching the client’s mailings;
  2. To hold the Computer Data or Addressed Items supplied by the client, under lock and key, until they are used for the client’s designated mailings and dispatched in the post or by email to the Names and Addresses nominated by the client;
  3. Not to remove all or any part of the Names and Addresses supplied by the client, or disclose the Names and Addresses for any use by any parties other than as specified by the client;
  4. Not to duplicate, reproduce or retain all or any part of the Names and Addresses supplied by the client in any form whatsoever other than as specified by the client;
  5. Not to incorporate all or any part of the Names and Addresses supplied by the client into any mailing, other than those nominated by the client.